Using a mixture of qualitative and quantitative data collection methods we can provide you with an objective and in-depth assessment of the current views and attitudes of both your customers and your staff.

We work with you to design a bespoke questionnaire and focus group service, thereby ensuring that we meet the most exacting requirements with accurate and relevant information.

We then present our findings in a clear, concise and appropriate manner, providing you with the right foundations for your future change and improvement programmes.

Recent examples of work we have undertaken:

• Over the last two years we have worked with a national public sector body to develop a staff attitude survey to identify ways to improve staff morale, motivation and retention in high stress environments.
  
  The survey (involving both staff questionnaires and focus groups) has been used in over 15 sites as part of a national improvement project.
  
  We have recently completed second surveys in 5 of these sites and the findings suggest that if they act on the findings from the staff surveys, significant improvements in staff morale and performance can be achieved.
   
• In 2002 we conducted a stakeholder survey in a large Hospital Trust in the Midlands.
  
  This involved sending questionnaires to all key stakeholder groups: GPs, Primary Care Trusts, Patient Groups and Voluntary Sector Groups.
  
  The information from this consultation exercise has been used to inform the Trust's business service improvement plan.